Legal

Terms & Conditions

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Important note: These Terms are a draft for the point when you start taking real pre-orders with payment — you don't need this yet for a plain waitlist. The § 7 withdrawal clause below is a reasonable starting draft based on how your products work, but still needs a lawyer's or gestor's sign-off before publishing, since getting it wrong creates real liability toward consumers.

§ 1 Scope

These Terms & Conditions apply to all orders placed via sharks-global.com, concluded between Senta Staubitzer, based in Spain (referred to as "Sharks Global") and you as the customer.

§ 2 Contracting party, formation of contract

The purchase agreement is concluded with Senta Staubitzer, X (address), NIF X.

The presentation of products on the website does not constitute a legally binding offer, but a non-binding invitation for you to order a product. By placing an order, you make a binding offer to purchase. The contract is only concluded once we send you an explicit order confirmation by email.

§ 3 Pre-orders

Sharks Global produces on a pre-order basis: boards are only built once a sufficient number of pre-orders is reached. The estimated delivery time is communicated at the time of order and may change due to the handmade nature of production. We'll proactively email you about any delays.

§ 4 Prices and shipping costs

All prices are in EUR, X (including/excluding VAT — depends on your tax registration status). Shipping costs are shown separately before you complete your order. If shipping outside Spain within the EU, note that cross-border distance selling above certain thresholds may require VAT to be charged at the buyer's local rate under the EU One-Stop-Shop (OSS) scheme — worth checking with a gestor once sales pick up.

§ 5 Payment

Payment is accepted via: X.

§ 6 Delivery, retention of title

Delivered goods remain our property until paid in full. Because every board is handmade, delivery dates may shift; we'll notify you proactively if that happens.

§ 7 Right of withdrawal

The Rocket (surfboard): Since this is a fixed, pre-defined model — not shaped to each individual buyer's personal specifications — the standard EU 14-day consumer withdrawal right is recommended to apply:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day you (or a third party you named, other than the carrier) take physical possession of the goods. To exercise the right of withdrawal, you must inform us (info@sharks-global.com) of your decision by a clear statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it isn't obligatory. If you withdraw, we'll reimburse all payments received from you, including standard delivery costs, without undue delay and at the latest 14 days after we're informed of your decision, using the same payment method you used for the original transaction. We may withhold reimbursement until we've received the goods back, or you've supplied evidence of having sent them back, whichever is earliest. You must send back the goods within 14 days of informing us of the withdrawal. You'll bear the direct cost of returning the goods. You're only liable for any diminished value of the goods resulting from handling beyond what's necessary to establish their nature and function.

Custom Grip Pads: Because these are engraved and cut to match each customer's individual board outline, they qualify as goods "made to the consumer's specifications or clearly personalized" — the right of withdrawal is excluded for this product under Art. 103(c) TRLGDCU / Art. 16(c) Directive 2011/83/EU. This should be stated clearly to the customer before they order, not just in these Terms.

Model withdrawal form (for the surfboard only) — to: info@sharks-global.com: "I hereby give notice that I withdraw from my contract for the sale of [board], ordered on [date], received on [date]. Name of consumer, address of consumer, signature (if sent on paper), date."

§ 8 Warranty

Statutory warranty (conformity) rights apply under EU and Spanish consumer law. For consumers, the legal guarantee period for newly manufactured goods is generally three years from delivery under current Spanish law (Art. 120 TRLGDCU).

§ 9 Liability

We are liable without limitation for intent and gross negligence, and under applicable product liability law. For minor negligence, our liability is limited to foreseeable, contract-typical damage.

§ 10 Final provisions

These Terms are governed by Spanish law. If you are an EU consumer, this does not deprive you of the mandatory consumer-protection provisions of your own country of habitual residence, which continue to apply alongside these Terms.